Refund & Return Policy
Refund & Return Policy – Soralto Mart
At Soralto Mart, we strive to provide you with a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please read our Cancellation, Return, and Refund Policy carefully before making a purchase.
1. Cancellation Policy
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Orders can only be cancelled before they are shipped.
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Once an order has been shipped, it cannot be cancelled.
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The refund for a cancelled order will be credited back to the original payment method within 3–5 business days from the date of cancellation.
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The refund amount will include the product price and applicable taxes.
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A full refund including shipping charges will only be applicable if the cancellation is made before the order is shipped.
2. Returns, Exchange & Refunds
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We accept returns or exchanges within 7 days of delivery, on selected products from Soralto Mart.
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To check if a product is eligible for return or exchange, please refer to the Shipping Info section on the product page.
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Gift Cards and certain personal-use products (if mentioned on product page) are not eligible for return or exchange.
Conditions for Returns/Exchanges:
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The product must be returned in its original condition and packaging.
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It must be unused, undamaged, unwashed, with tags and original packaging intact.
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Products missing original packaging (price tags, seals, labels, accessories) will not be eligible for return.
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All returns are subject to a quality check. Refunds will only be processed if the product passes inspection.
Exchange Timeline:
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Approved exchange products will be shipped within 5–7 business days after the returned item is received and verified.
3. Refund Process
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Online Payments: The refund amount for returned items will be credited to the original source bank account or payment method within 5–7 business days, after a successful quality check.
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Cash on Delivery (COD): If applicable, refunds will be issued to the customer’s bank account (details will be collected during the return process).
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Refund timelines may vary depending on your bank or payment provider.
4. Important Notes
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Shipping charges are non-refundable, unless the return is due to a damaged, defective, or incorrect product sent by us.
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If the product you return does not meet the eligibility criteria mentioned above, we reserve the right to decline the refund or exchange.
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Soralto Mart is not responsible for products damaged due to improper handling by the customer.
5. Contact Us
If you have any questions about our Cancellation, Return, and Refund Policy, please contact us:
